Refund and Return Policy
Every garment we offer is crafted by skilled artisans, and we take pride in its quality. If something isn't right, we're here to help.
Please note that colours may vary slightly from what you see on screen because of display and photography settings.
We understand that sometimes you may change your mind, or you may have ordered more than one size or style. This policy applies to orders delivered in the UK. Whatever the reason, you have 14 days to return any unwanted items to us.
General
The 14-day return period starts the day after you receive your order. Returned items must be in the same condition you received them: unworn and unused, with all tags and barcode stickers attached, and in the original packaging.
Restrictions
For hygiene reasons, we can't accept returns of the following unless they are faulty:
- innerwear, vests and underwear where the seal or packaging has been opened
- incomplete returns, where not all parts, or the wrong parts, have been sent back
- items that have been worn, washed, used or damaged by the customer
- custom-stitched or made-to-measure items made to your own sizes or specifications
If any of these items are returned, we will not be able to issue a refund. We can send them back to you for a shipping fee, or otherwise they will be disposed of.
How to return
We don't offer a free returns service. Email hello@worldcitizenstyle.com with your order number, the items you're returning. We'll confirm and send you the return address. Please don't send items back without contacting us first, so we can match your parcel to your order.
Pack the items securely in their original packaging, with tags attached, and include your name, order number and contact details. Use a tracked or registered service and keep your proof of postage. We can't be responsible for returns lost in transit.
It is your responsibility to make sure your return reaches us. We can't accept liability for returns that are not delivered to us, or that come back to you because of underpaid postage. We are also unable to collect returns from pickup locations.
Exchanges
We don't currently offer exchanges. To get a different size or style, please return your item following the steps above and place a new order on our website.
Faulty or incorrect items
If you receive a faulty or incorrect item, please email hello@worldcitizenstyle.com within 30 days of delivery. Include your order number and photos of the item, and wait for our reply before sending it back. Please return the item unworn and unused, in its original packaging where possible.
For faulty or incorrect items, we will refund the full price, including your original delivery charge, and cover the cost of the return.
Late returns
If your items reach us after the 14-day return period, we will not be able to give you a refund. We can send the items back to you for a postage charge, or otherwise they will be disposed of.
Refunds
We will let you know once we have received and inspected your return, and tell you whether your refund has been approved. If approved, the refund will be made automatically to your original payment method within 14 days.
Banks and card companies can take some time to process refunds, and this is outside our control. If more than 20 days have passed since we approved your return, please contact us at hello@worldcitizenstyle.com.
If your card has expired or been replaced, the refund can still be made to the original card details, as they are linked to the same account. If you have closed the account, please contact us.
Delivery charges: If you return your whole order, we will refund the cost of standard delivery. If you chose a premium delivery option, we will refund the standard delivery cost only. The cost of sending items back to us is not refunded unless the item is faulty or incorrect.
Your statutory rights under UK consumer law are not affected by this policy.
Contact us
For any questions about returns, contact us at hello@worldcitizenstyle.com.