Shipping and Delivery

Last updated: Oct 16, 2026

Thank you for shopping with World Citizen Style. This policy explains how we deliver your garments within the United Kingdom, how long delivery takes, and what to do if something goes wrong.

Where we deliver

We deliver to all addresses in England, Scotland, Wales and Northern Ireland.

Order processing

In-stock garments are packed and dispatched within [1–2] business days (Monday to Friday, excluding UK bank holidays). Orders placed after [2pm] UK time, or at the weekend, are processed the next business day.

Some garments are sourced directly from our artisan weaving partners in India. Where an item is not held in UK stock, the expected dispatch date is shown on the product page and in your order confirmation.

During sales, festive seasons and peak wedding periods, processing may take a little longer. We will email you if your order is delayed.

Delivery options and costs

Free Delivery for orders over £100.

Deliveries are made between 8:00 AM and 4:00 PM, Monday to Saturday.

There are no deliveries on public holidays.

Delivery times are estimates and are counted from the day of dispatch. The delivery cost for your order is shown at checkout before you pay.

Delivery address and missed deliveries

When your order is dispatched, we will email you. Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away; we can change the address only before the order is dispatched.

If you are not in, the carrier will leave a card or send a notification explaining how to rearrange delivery or collect your parcel. Parcels not collected within the carrier's holding period are returned to us. We can then re-send the order for a further delivery charge, or refund the order value minus the original delivery cost.

Lost, delayed or damaged parcels

If your order has not arrived within [7] business days of dispatch, please contact us and we will investigate with the carrier.

If your parcel arrives damaged, or an item is faulty or not what you ordered, email us within [48 hours] of delivery. Include your order number and photos of the packaging and the garment, and we will put it right.

The parcel is our responsibility until it is delivered to you. Where no delivery date has been agreed, we will deliver your order within 30 days of purchase, as required by UK consumer law. Returns and exchanges are covered in our Returns & Refunds Policy.

Wholesale, wedding and large event orders

For all wholesale, wedding and large event enquiries, email hello@worldcitizenstyle.com. We agree delivery dates, timings and costs for these orders individually.

Contact us

If you would like to contact us then Email: hello@worldcitizenstyle.com